Privacy Policy | Reset Fitness

Reset Fitness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, purchase memberships, or engage with our gym services.

We comply with the New Zealand Privacy Act 2020 and apply reasonable safeguards to ensure your data remains secure.

Information We Collect

We collect personal information necessary to deliver our services and manage your membership. This may include:

Personal details: Your name, email address, phone number, and date of birth.
Membership details: Chosen membership type, start date, and attendance information.
Payment information: Billing details and transaction records when you purchase online or in person.
Health and fitness information: Where relevant to your training plan and only with your consent.
Website and communication data: IP address, browser type, device information, and any messages sent via our online forms.

How We Use Your Information

We may use your personal information to:

Create and manage your gym membership or class bookings.
Process payments and issue receipts.
Communicate with you about your membership, schedules, or promotions.
Provide personalised training or fitness support.
Maintain the security of our facilities and members.
Improve our services and website.
Comply with legal or regulatory requirements.

Online Payments

When you make payments through our website, your transaction is processed securely by our trusted payment partners ezidebit.
We do not store your full credit or debit card details on our servers.

Cookies and Analytics

We use cookies and analytics tools to help us understand how visitors interact with our website. Cookies allow us to improve functionality and user experience.
You can adjust your browser settings to refuse cookies; however, some features may not work properly without them.

Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share information only with:

Service providers who assist us in operating our business (e.g., payment processors, marketing platforms, website hosting).
Authorities or regulators if required by law.

All third parties we engage must comply with confidentiality and privacy obligations consistent with this policy.

Data Security and Storage

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your information is stored securely on protected systems or encrypted cloud services located in New Zealand or other trusted jurisdictions.

Access and Correction

You have the right to access and request correction of your personal information held by Reset Fitness.
To do so, please contact us using the details below. We may need to verify your identity before granting access.

Marketing Communications

If you choose to receive updates, promotions, or newsletters from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or your personal information, please contact:

Reset Fitness
📍 Penrose, Auckland, New Zealand
📧 info@resetfitness.nz
🌐 resetfitness.nz